Terms of Service & Messaging Policy

1. Messaging Terms

By providing your phone number and texting Felix, you consent to receive recurring automated text messages (SMS or RCS) from Felix at that number as part of the service.

• Message frequency varies based on your usage.
• Message and data rates may apply. Check with your mobile carrier for details.
• Opt out at any time by replying STOP. You will receive a single confirmation message, after which no further messages will be sent.
• Reply HELP for help, or contact us at support@getfelix.bot.
• Carriers are not liable for delayed or undelivered messages.

For details on how we handle your information, see our Privacy Policy.

2. Your Content

You retain ownership of the messages and information you send to Felix (“Your Content”). You grant us a non-exclusive, worldwide, royalty-free license to use, store, and process Your Content solely to operate, provide, and improve the service. You are responsible for Your Content and represent that you have the rights necessary to share it with us.

3. Connected Services

Felix may connect to third-party accounts and services on your behalf (for example, your calendar or email) with your authorization. Your use of those services is governed by their own terms, and we are not responsible for third-party services, their availability, or their handling of your data. You may disconnect a connected service at any time.

4. Acceptable Use

You agree to use Felix only for lawful purposes. You may not: (a) use Felix to violate any law or the rights of others; (b) send unlawful, harmful, or abusive content; (c) interfere with or disrupt the service; (d) attempt to reverse engineer, scrape, or extract the underlying models, software, or data; (e) resell or provide access to Felix to third parties; or (f) use Felix to develop a competing service. We may suspend or terminate access for violation of these terms.

5. AI-Generated Responses

Felix uses artificial intelligence to generate responses. AI output may be inaccurate, incomplete, or outdated, and you should independently verify any information before relying on it. Felix does not provide professional advice of any kind — including legal, medical, financial, or tax advice — and no response creates a professional or fiduciary relationship. You are solely responsible for decisions and actions you take based on Felix's output, including any actions Felix takes on connected services at your direction.

6. Changes to the Service

We may modify, suspend, or discontinue Felix, in whole or in part, at any time, with or without notice. We will not be liable to you for any modification, suspension, or discontinuation of the service.

7. Termination

You may stop using Felix at any time (reply STOP to end messaging). We may suspend or terminate your access at any time, with or without cause or notice. Sections 2 and 5 through 14 survive termination.

8. Disclaimer of Warranties

FELIX IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ACCURATE, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER WE NOR OUR AFFILIATES, SUPPLIERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS APPLY DESPITE ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Some jurisdictions do not allow certain disclaimers or limitations, so some of the above may not apply to you; in that case, our liability is limited to the maximum extent permitted by law.

10. Indemnification

To the extent permitted by law, you will indemnify and hold harmless RAB Technology Solutions LLC, its affiliates, and its personnel from and against any claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to Your Content, your use or misuse of the service, or your violation of these terms or applicable law.

11. Governing Law

These terms are governed by the laws of the State of New Mexico, without regard to conflict of law principles. The Federal Arbitration Act governs Section 12.

12. Dispute Resolution — Arbitration and Class Action Waiver

Informal resolution first. Before filing any claim, you and we agree to try to resolve the dispute informally: send a written description of the dispute to support@getfelix.bot, and we will do the same to the phone number or email associated with your use of Felix. If the dispute is not resolved within 60 days, either party may proceed as set out below. Any statute of limitations is tolled during this period.

Binding arbitration. You and we agree to resolve any dispute arising out of or relating to these terms or the service through final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration will be conducted by a single arbitrator, by videoconference or in the county where you reside. Exceptions: either party may (a) bring an individual claim in small claims court, or (b) seek injunctive relief in court to stop unauthorized use or abuse of the service or infringement of intellectual property rights.

CLASS ACTION AND JURY TRIAL WAIVER. DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. CLASS ARBITRATIONS, CLASS ACTIONS, REPRESENTATIVE ACTIONS, AND CONSOLIDATED PROCEEDINGS ARE NOT PERMITTED, AND YOU AND WE EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

Batch arbitration. If 25 or more claimants represented by the same or coordinated counsel file substantially similar demands within 90 days of each other, the arbitrations will be administered in consolidated batches with one arbitrator and one set of fees per batch.

Opt-out. You may opt out of this arbitration agreement by emailing support@getfelix.bot within 30 days of first using Felix, stating your name, phone number, and intent to opt out.

Severability. If any part of this Section 12 is found unenforceable, the remainder remains in effect — except that if the class action waiver is found unenforceable, this entire Section 12 is void.

Time limit. Any claim must be filed within one year after it arises, or it is permanently barred, to the extent permitted by law.

13. Changes to These Terms

We may update these terms from time to time. The current version will always be posted at this page, and material changes take effect upon posting. Continued use of Felix after changes take effect constitutes acceptance.

14. General

These terms are the entire agreement between you and us regarding Felix. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Except as stated in Section 9, there are no third-party beneficiaries to these terms.

Contact

RAB Technology Solutions LLC
support@getfelix.bot